Our promise
Live Plant Guarantee
A rose is a living product—and we stand behind every plant we deliver. If something does go wrong, we’ll work together to find a suitable solution.
This is how it works
Arranged in three steps
Something not right?
Did your order arrive damaged, or is your rose not taking root? Let us know—preferably within 48 hours of receiving it in the event of damage.
Send a few photos
Email your order number, a brief description, and a few clear photos to info@belle-epoque.nl. We usually don’t need anything more.
We’ll sort it out.
We personally review every report and look for a suitable solution—often a replacement plant or store credit.
We consider a satisfied customer more important than a quick resolution. Every report is assessed personally—fairly and reasonably.
The details
The terms and conditions at a glance
At Belle Epoque, we do everything we can to deliver healthy, strong roses of high quality. Because roses are living plants, we handle every situation carefully and always look for a suitable solution.
Is there something wrong with your order?
Did your order arrive damaged or is the delivery incorrect? Then please contact us within 48 hours of receipt.
To assist you as quickly as possible, we ask you to:
- mention your order number;
- provide a clear description of the problem;
- and send some clear photos of the packaging and the roses.
Based on this, we will assess the situation and always look for a reasonable and appropriate solution.
Quality Guarantee
We only deliver healthy, carefully inspected roses that have been grown and packed with great care.
Because roses are living plants, they can vary per season in size, leaves, bloom, and appearance. Each rose also needs time to develop properly. Some varieties reach their full beauty only after two to three growing seasons.
If a rose is not in good condition upon receipt, please contact us as soon as possible. We personally assess every report and are happy to think along with you.
Wrong delivery
Did you accidentally receive a different rose than you ordered? We will of course resolve that.
In most cases, we send the correct rose free of charge afterwards. Because returning living plants often costs more than the plant itself and is also stressful for the rose, we usually ask that the wrongly delivered rose not be returned.
Instead, we agree together on a suitable solution. Often we offer a credit of €10 per wrongly delivered rose, so you can keep it or give it as a gift.
Our service
At Belle Epoque, we value a satisfied customer more than a quick resolution. If something does go wrong despite all care, you can count on an honest assessment and a solution that is fair to both parties.
Our goal is simple: to let every customer enjoy a healthy, strong rose that blooms beautifully for years. That is what we happily work on every day.
Questions about your order?
Send us a message with your order number and a few photos—we’ll be happy to help.