Privacy Policy

Privacy statement Belle Epoque

Privacy-sensitive data, or personal data, are processed via our online stores. We attach great importance to careful handling of personal data. Personal data is therefore carefully processed and secured by us.


Belle Epoque is responsible for data processing. In this privacy statement we explain which personal data we collect, use and for what purpose we use it. We hope you will read this statement carefully. If any questions arise, you can of course contact us.


1. Conditions for processing personal data
When processing personal data, we adhere to the requirements set by privacy legislation. For you specifically, this means that we consider the following points important and therefore comply with them:


  • we clearly state the purposes for which we process personal data. You can read this in more detail later in this privacy statement;
  • We limit the collection of personal data to only data that is necessary for legitimate purposes;
  • we ask for explicit permission to process your personal data in cases where special permission is required;
  • we always take appropriate security measures to protect your personal data and we also require this from parties that process personal data on our behalf, where necessary this is laid down in so-called separate “processing agreements”;
  • We make it possible to provide your personal data for inspection, correction or deletion at any time.

2. Use of personal data
When you use our online store, we obtain certain information about you. This can also be personal data. We only store and use the personal data provided directly by you in the context of the service you have requested, for example when paying for an order.

We use the following data for the purposes stated in this privacy statement:

  • Email address
  • Name and address details
  • Telephone number
  • Billing address
  • Email address
  • Payment details
  • IP address

2.1 Register
You must register with certain parts of our online store in order to use functionality. After registration, we store the personal data you provide. We store this information so that you can use our services without having to provide additional information. We may also use it to contact you in the context of the execution of the agreement, such as the agreed obligation to deliver the products. from your order or answering your questions.

  • Your first name, initial(s),
  • surname
  • email address
  • password

We will not provide the data for registration and execution of the agreement to third parties, unless this is necessary in the context of the execution of the agreement you conclude with us or if this is legally required. In the event of suspected fraud or abuse of our online store, we may be asked to hand over personal data to the competent authorities.

2.2 Order processing
When you place an order with us, we use your personal data to process it. If this is necessary for proper handling, we may also provide your personal data to third parties. We only do this with parties with whom we have concluded a processing agreement. This way you can trust that these parties will also handle your personal data as desired. You can read more about this later in this privacy statement.


In addition to the information for an account, we ask for the following information:


  • Street name
  • House number
  • Zip code
  • Place of residence
  • Telephone number

Orders are further stored with the following data

  • Date and time of order
  • Order number
  • Order number
  • Invoice number
  • Total amounts
  • Delivery information
  • Delivery costs
  • Payment information
  • IP address

2.3 Use contact form and newsletter
We offer the opportunity to ask questions via a contact form through our online store, where you will also be asked to fill in information so that we can handle your question more easily. You choose which information you provide. The data you send us will be deleted within 30 days by default and otherwise kept for as long as the content of your message suggests that this is necessary for the complete response and handling.


When sending messages via the online store, we use the following data:


  • Name
  • E-mail address

We also offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link with which you can easily unsubscribe. Your e-mail address is automatically added to the database of our e-mail software, from which a processing agreement ensures the safe handling of your personal data.

2.4 Data stored and accessible via your account dashboard
With our portal you can gain access to a management environment where you can set, specify, change and in theory even anonymize things such as address data.

The following data is stored in your account and is also available to you.

  • Orders, including the data required for processing
  • Invoices, including the data required for processing

You can always submit an additional request to change or delete data. If you have any questions about our privacy policy, you can contact us at any time using the information below.


3. Advertising
In addition to the information on our website, we can also inform you about our new products and services: by e-mail, via social media, push notifications, telephone or other means of communication. Fortunately: this only happens if you have given explicit permission for this, and this permission can always be withdrawn.

4. Publication
No data is published by default when using our online store. If this happens, you choose what information you publish; For example, consider liking or following our social media channels.


5. Provision to third parties
We may involve its group companies and other parties in the processing of your data. To the extent that these other parties process data for the services of Belle Epoque, they do so as processors and we have concluded an agreement with those parties. To the extent that these other parties determine the purposes and means of processing data themselves, they do so as the controller. This also means that they must have a basis for processing your data. We are not responsible for the processing of your data by those parties. This privacy statement does not apply to this.


6. Cookies
Cookies are used in our online store. When you visit our online store for the first time, a message will be shown in which we explain why and for what purpose we use these cookies. We use so-called functional and non-functional cookies. We always ask your permission to use non-functional cookies; If you do not give this permission, we will not use it.

The functional cookies can also be disabled in your browser. Please note that our website may no longer work optimally.


7. Google Analytics
We use Google Analytics to track how visitors use our online store. We have entered into a processing agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services. Finally, all IP addresses of measured traffic with us have been anonymized.


8. Security
We take careful security measures to limit misuse of and unauthorized access to personal data. These measures are part of our processes and are periodically reviewed.


9. Retention periods
The personal data described above will be kept for as long as necessary to process your orders, including the warranty. You will then store your data for a maximum of one year for the described statistical purposes. The data will then be deleted, unless there is a legal obligation that requires longer retention (such as the tax retention obligation of seven years for payment data).


10. Third-party websites
In our shop you will also find links to websites of other parties or references to us. Although we select and monitor these relationships with care, we are not responsible for the processing of your data via these websites. This privacy statement does not apply to this.


11. Changes to this privacy statement
We reserve the right to make changes to this privacy statement.


12. Viewing and changing your data
After logging in to your account within our web shops, you can view the data that is known to us. You can submit a request to change or delete data. If you have any questions about our privacy policy, you can contact us at any time using the information below.


13. Dutch Data Protection Authority
We are happy to help you if you have any questions about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority about our processing of your personal data. You can contact the Dutch Data Protection Authority for this.


14. Our contact details


Belle Epoque Classical Garden Roses
Terra Nova Estate
Old Over 152A
Loenen aan de Vecht

+31 294240115

Contact form