Privacy Policy

Privacy statement Belle Epoque

Through our web stores, privacy-sensitive data or personal data is processed. We attach great importance to careful handling of personal data. Personal data is therefore processed and secured carefully by us.

 

Belle Epoque is responsible for the data processing. In this privacy statement, we explain which personal data we collect, use, and for what purpose we use it. We hope you will read this statement carefully. If you have any questions, you can of course contact us.

 

1. Conditions for processing personal data
In our processing of personal data, we comply with the requirements set by privacy legislation. For you, this concretely means that we consider the following points important and comply with them:

 

  • we clearly state the purposes for which we process personal data. You will read more about this further on in this privacy statement;
  • we limit the collection of personal data to only data necessary for legitimate purposes;
  • we ask for explicit consent to process your personal data in cases where special permission is required;
  • we always take appropriate security measures to protect your personal data and we also require this from parties who process personal data on our behalf; where necessary, this is laid down in so-called separate "processor agreements";
  • we make it possible for you to view, correct, or delete your personal data at any time.

2. Use of personal data
When using our web store, we obtain certain data about you. These can also be personal data. We only store and use the personal data that you provide directly, in connection with the service you requested, for example when checking out an order.


We use the following data for the purposes mentioned in this privacy statement:

  • Email address
  • Name, Address, and City details
  • Phone number
  • Invoice address
  • Email address
  • Payment details
  • IP address


2.1 Registration
For certain parts of our webshop, you must register to use the functionality. After registration, we store the personal data you provide. We keep this data so that you can use our services without having to provide data again, and we may also use it to contact you in connection with the execution of the agreement, such as the agreed obligation to deliver the products from your order or to answer your questions..

  • Your first name, initial(s),
  • last name
  • email address
  • password


We will not provide the data for registration and execution of the agreement to third parties, unless this is necessary in the context of the execution of the agreement you conclude with us or if this is legally required. In case of suspicion of fraud or misuse of our webshop, we may be asked to hand over personal data to the competent authorities.


2.2 Processing order
When you place an order with us, we use your personal data for the processing thereof. If necessary for proper processing, it is possible that we also provide your personal data to third parties, but only with parties with whom we have concluded a processing agreement. You can trust that these parties also handle your personal data as desired. You can read more about this further on in this privacy statement.

 

In addition to the data for an account, we ask for the following data:

 

  • Street name
  • House number
  • Postal code
  • City
  • Phone number

Orders are further stored with the following data

  • Date and time of order
  • Order number
  • Order number
  • Invoice number
  • Total amounts
  • Delivery information
  • Delivery costs
  • Payment information
  • IP address

2.3 Use of contact form and newsletter
Through our webshop, we offer the possibility to ask questions via a contact form, in which you are also asked to fill in data that makes it easier for us to handle your question. You choose which data you provide. The data you send us is usually deleted within 30 days and otherwise kept as long as the content of your message suggests that this is necessary for the full answering and handling thereof.

 

When sending messages via the webshop, we use the following data:

 

  • Name
  • Email address

In addition, we offer a newsletter through which we want to inform interested parties about our products and/or services. Each newsletter contains a link that allows you to easily unsubscribe again. Your email address is automatically added to the database of our email software from which, under a processing agreement, care is taken for the secure handling of your personal data.


2.4 Data stored and accessible via your account dashboard
With our portal, you can access a management environment where you can set, provide, change, and theoretically even anonymize things like address details yourself.

The following data is stored in your account and is also visible to you.

  • Orders, including the data necessary for processing
  • Invoices, including the data necessary for processing

You can always submit an additional request to modify or delete data. For questions about our privacy policy, you can contact us at any time using the details below.

 

3. Advertising
In addition to the information on our website, we can also inform you about our new products and services: by email, via social media, push notifications, phone, or other communication means. Fortunately: this only happens when you have given explicit permission for it, and this permission can always be withdrawn.


4. Publication
When using our web store, no data is published by default. If this happens, you choose which information you publish yourself; think, for example, of liking or following our social media channels.

 

5. Disclosure to third parties
In processing your data, we may involve its group companies and other parties. To the extent that these other parties process data on behalf of the services of Belle Epoque, they do so as processors and we have concluded an agreement with those parties. To the extent that these other parties determine the purposes and means of processing data themselves, they do so as controllers. This also means that they must have a legal basis to process your data. We are not responsible for the processing of your data by those parties. This privacy statement does not apply to that.

 

6. Cookies
Our web store uses cookies. When you visit our web store for the first time, a notification is shown explaining why and for what purposes we use these cookies. We use so-called functional and non-functional cookies; for the use of non-functional cookies, we always ask for your permission; if you do not give this permission, we do not use them either. 

Functional cookies can also be disabled via your browser. Please note that this may cause our website to no longer function optimally.

 

7. Google Analytics
We use Google Analytics to track how visitors use our webshop. We have a data processing agreement with Google to set terms regarding the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and finally, all IP addresses of measured traffic are anonymized with us.

 

8. Security
We take careful security measures to limit misuse of and unauthorized access to personal data. These measures are part of our processes and are periodically reviewed.

 

9. Retention periods
The personal data described above is retained as long as necessary to process your orders, including warranty. After that, your data is kept for a maximum of one year for the described statistical purposes. The data is then deleted unless there is a legal obligation requiring longer retention (such as the seven-year fiscal retention period for payment data).

 

10. Third-party websites
In our shop, you will also find links to websites of other parties or references to us. Although we carefully select and monitor these relationships, we are not responsible for the processing of your data through these websites. This privacy statement does not apply to them.

 

11. Changes to this privacy statement
We reserve the right to make changes to this privacy statement. 

 

12. Accessing and changing your data
After logging into your account within our webshops, you can view the data we have on file. You can submit a request to change or delete data. For questions about our privacy policy, you can contact us at any time using the details below.

 

13. Dutch Data Protection Authority
We are happy to assist you if you have questions about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority regarding our processing of your personal data. You can contact the Dutch Data Protection Authority for this.

 

14. Our contact details

 

Belle Epoque Classic Garden Roses
Landgoed Terra Nova
Oud Over 152A
Loenen aan de Vecht

+31 294240115

info@belle-epoque.nl